# Pricing — PinoTechRD Services

## Engagement Model

PinoTechRD does not publish fixed price lists. Every engagement begins with a **paid technical assessment** to validate scope, risks, and approach before any implementation commitment.

## Assessment Phase

**Discovery & Assessment** — Required first step for all new engagements
- **Scope**: System architecture review, technical debt assessment, modernization roadmap, risk analysis, effort estimates
- **Duration**: 2-4 weeks
- **Deliverables**: Assessment report, prioritized roadmap, technical recommendations
- **Price**: Fixed fee quoted after initial discovery call

## Implementation Engagements

After assessment, implementation is scoped and priced per project:

| Service Area | Typical Engagement Model |
|-------------|-------------------------|
| **Legacy Software Modernization** | Milestone-based (incremental delivery with verifiable stages) |
| **Operational Platforms (Case Manager)** | Implementation fee + monthly platform subscription |
| **Custom Business Applications** | Phase-based with verifiable deliverables |
| **Workflow Automation** | Fixed-scope project or time-and-materials |
| **Website & Portal Modernization** | Fixed-scope project |
| **Technology Advisory** | Monthly retainer or fixed-scope project |

## Case Manager Platform

Case Manager pricing varies by:
- Number of users
- Active case volume
- Required modules (core ops, billing, claims, clearinghouse)
- Deployment model (cloud / on-premise / hybrid)
- Support tier

**Next step**: Request an assessment to receive a tailored proposal.

## Engagement Terms (Standard)

- **Payment Terms**: Net 30 for milestones; subscriptions prepaid
- **Contract Minimum**: Varies by engagement type
- **Cancellation**: Per signed agreement
- **Intellectual Property**: Client owns all custom code and deliverables; PinoTechRD retains methodology and framework IP
- **Support**: 90 days post-launch included; extended support available
- **SLA**: 99.9% uptime for hosted platforms; response times per tier

## Contact for Assessment

To receive a scoped proposal:
- **Email**: sales@pinotechrd.com
- **Phone**: +1 (754) 273-7234
- **Schedule Assessment**: https://pinotechrd.com/contact?interest=assessment